Terms & Conditions

Terms and Conditions of Sale and Purchase of Goods

Welcome to aurenacoffee.com, an e-commerce website established and owned by HISOTECH Company. Our headquarters is located at: No. 1 Ton That Thuyet Street, Cau Giay District, Hanoi, Vietnam.

By accessing our website, you agree to be bound by these Terms and Conditions.

Please read these Terms and Conditions carefully before placing any order for products or services on aurenacoffee.com.

1. Applicable Customers

These Terms and Conditions apply to customers who:

• Purchase products offered for sale on aurenacoffee.com.
• Request delivery of products to locations covered under the Shipping Policy published on the website.

For the purposes of these Terms and Conditions, customers include:

• Individuals who are at least 15 years old, have full civil legal capacity and sufficient assets to conduct purchase transactions, or are under the supervision of their parents or legal guardians.
• Organizations that are legally established and operating in accordance with the laws of Vietnam.

The use of any content on this website for commercial purposes or on behalf of any third party is strictly prohibited without our prior written consent.

When registering an account, customers must provide accurate personal information and promptly update any changes. Customers are responsible for maintaining the confidentiality of their account credentials, including usernames and passwords.

In the event of unauthorized access to an account, customers must immediately notify us for assistance. We shall not be liable for any loss or damage resulting from a customer's failure to comply with these obligations.

2. Orders and Order Confirmation

When placing an order on aurenacoffee.com, we will contact you to confirm the order. An order will only be confirmed if it satisfies the order fulfillment requirements established by aurenacoffee.com.

To ensure prompt order confirmation, customers are requested to provide complete and accurate information relating to delivery arrangements and any applicable terms and conditions of promotional programs in which they participate.