FAQs

Aurena Coffee offers a variety of flexible payment methods to provide maximum convenience for our customers. You can choose to pay on delivery (COD) or make a prepayment via bank transfer. In some cases, we may also support other electronic payment methods if they are integrated into our system.

All transactions are processed securely and safely to ensure the protection of our customers’ rights throughout the shopping experience.

Online shopping at Aurena Coffee is designed to ensure safety and security for our customers. We implement measures to protect personal information and transactions, minimizing risks during the purchasing process. All payment information and customer data are processed securely and are used solely for order confirmation, delivery, and customer support purposes.

However, to ensure maximum safety, customers should only access the official website aurenacoffee.com, avoid sharing account information with others, and carefully review order details before making payment. Aurena Coffee is not responsible for any transactions made through unofficial websites or sources.

You can easily place an order at Aurena Coffee through our website aurenacoffee.com by following a few simple steps. First, select your desired products and add them to your cart. Then, review your order and provide complete delivery information, including your full name, phone number, and shipping address. Next, choose a suitable payment method and confirm your order.

Once your order has been successfully submitted, our system will contact you to verify the details and process your order as soon as possible. If you have any questions during the ordering process, you may contact our customer support team for timely assistance.

You may request to cancel or change your order if it has not yet been processed or handed over to the shipping carrier. To do so, please contact Aurena Coffee’s customer service team immediately via hotline or the online support channel on aurenacoffee.com for prompt assistance.

Once the order has been confirmed for processing or has already been shipped, cancellation or modification may no longer be possible. In such cases, customers may refer to our return policy for further support. We always strive to handle customer requests as quickly as possible to ensure a convenient and flexible shopping experience.

You are not required to create an account to place an order at Aurena Coffee. Customers can still shop and place orders as guests by providing the necessary delivery information.

However, creating an account allows you to manage your orders more easily, track your purchase history, and receive special promotions and offers from Aurena Coffee. We encourage customers to register an account for a more convenient and faster shopping experience in future transactions.

After your order has been confirmed and handed over to the shipping carrier, Aurena Coffee will provide you with a tracking number via SMS, email, or the contact channels you registered.

You can use this tracking number to monitor your order status directly on the carrier’s system. If you do not receive tracking information or need further assistance, please contact Aurena Coffee’s customer service team via hotline or aurenacoffee.com for prompt support.

You may request to return a product by contacting Aurena Coffee’s customer service team directly via hotline or the support channel on aurenacoffee.com for detailed guidance.

After receiving your request, we will verify the order information and product condition. If the return request meets the conditions outlined in our return policy, customers will be guided on how to properly package and send the product back to Aurena Coffee’s address.

We encourage customers to keep the product in its original condition, including packaging, accessories, and invoice (if any), to ensure a smooth and efficient return process. All costs and return conditions will be applied according to our current return policy.